What is VoIP?
Your Foundation for Uncompromised Global Voice Communication
Three Rocks Telecom’s GlobalVoice Connect Suite is a comprehensive, carrier-grade VoIP solution engineered specifically for businesses demanding reliability, crystal-clear quality, and seamless scalability in their international voice communications. Built on our robust, globally distributed infrastructure headquartered in Singapore, this suite provides the essential voice connectivity backbone for enterprises, contact centers, and service providers operating across continents.
Core Components & Capabilities
Global SIP Trunking (Enterprise Grade):
Seamless PSTN Integration: Replace costly, inflexible traditional ISDN/PRI lines with highly scalable SIP trunks. Connect your existing IP-PBX (Avaya, Cisco, Asterisk, etc.) or Cloud PBX platform directly to the global Public Switched Telephone Network (PSTN) via our extensive network.
Dynamic Channel Scaling: Instantly add or remove concurrent call channels based on demand, eliminating hardware limitations and over-provisioning costs.
Intelligent Least Cost Routing (LCR): Our multi-tiered routing engine dynamically selects optimal paths based on cost, quality, and carrier relationships, ensuring significant savings on international calls without compromising clarity.
High Availability: Geo-redundant Points of Presence (PoPs) and session border controllers (SBCs) ensure 99.999% uptime (five-nines), minimizing business disruption.
International Virtual Numbers (DIDs):
Global Local Presence: Acquire local, toll-free (TFN), mobile (UIFN), and national (DDI) numbers from 120+ countries. Establish a local identity instantly in key markets like USA, UK, EU, Australia, Japan, Hong Kong, India, and across ASEAN.
Centralized Call Management: Route inbound calls from your global DIDs to any destination worldwide (desk phones, mobiles, SIP endpoints, call centers) via your Singapore hub or cloud platform.
Number Porting: Easily port existing numbers to retain your established business identity.
Premium Global Outbound Calling:
Highly Competitive Termination Rates: Leverage our direct interconnects and tier-1 carrier partnerships for industry-leading rates to destinations worldwide.
Quality of Service (QoS) Guaranteed: Prioritized voice traffic over dedicated MPLS links or IP networks with strict QoS policies (DiffServ) to minimize jitter, latency (Less than 100ms avg), and packet loss ( Less than 1%), delivering HD Voice (G.722, Opus) where supported.
CLI Customization: Present consistent, recognizable caller IDs (local or international) for brand trust and higher answer rates.
Carrier-Grade Infrastructure & Security:
Private, Redundant Core Network: Built on a self-owned or peered, geographically diverse IP backbone with multiple Tier-1 upstream providers.
Enterprise Security: TLS 1.3/SRTP encryption for signaling and media, DDoS protection, robust firewall policies, and regular security audits (ISO 27001 principles).
Full Redundancy: N+1 or 2N redundancy across critical components (SBCs, softswitches, routers, power, data centers).
Advanced Features & Integration:
API-Driven Provisioning: Integrate number ordering, SIP trunk management, and CDR retrieval seamlessly into your OSS/BSS or CRM via RESTful APIs.
Real-Time Analytics Dashboard: Monitor call quality (MOS scores), traffic patterns, capacity utilization, and costs in real-time.
Seamless UC&C Integration: Certified compatibility with leading Unified Communications platforms (Microsoft Teams Direct Routing, Zoom Phone, RingCentral, Webex Calling via SIP). Failover & Disaster Recovery: Automatic call rerouting to backup sites or mobile devices during outages.
Wholesale Voice Termination:
High-Volume, High-Quality Routes: Reliable A-Z termination for carriers, MVNOs, and large enterprises. Competitive rates backed by SLAs.
Dedicated Interconnects: Private SIP peering options available for strategic partners. Why Choose GlobalVoice Connect Suite?
Built on Three Rocks: Experience the stability and reliability our name promises.
Voice Specialization: Deep expertise focused purely on optimizing global voice.
Singapore Advantage: Access to world-class infrastructure and a strategic APAC hub.
Cost Efficiency: Reduce telephony costs by 30-60% vs. traditional carriers, especially for international traffic.
Effortless Scalability: Grow your voice footprint globally without complex hardware.
Enterprise SLAs: Guaranteed uptime, call completion rates (CCR), and quality metrics.
24/7 NOC Support: Proactive monitoring and expert technical assistance.
GlobalVoice Connect Suite isn't just a VoIP product; it's the strategic bedrock for your business's global voice ambitions. Let Three Rocks Telecom empower your international reach with clarity, reliability, and unmatched value.
